Return Policy

Refund Policy

All products are custom-made to order. As a result, all sales are final and no refunds will be issued once an order has been placed. Customers are responsible for reviewing their order details carefully prior to checkout. No exceptions will be made.

Order Changes & Cancellations

Orders cannot be modified or canceled after submission. Once an order is placed, it immediately enters production. This policy is strictly enforced to ensure timely fulfillment.

Order Issues & Damages

Any issues with an order must be reported within 24 hours of confirmed delivery. Claims submitted after this timeframe will not be considered.

All claims must include clear photographic evidence of the issue. Failure to provide photos will result in denial of the claim.

If an error is confirmed to be the responsibility of our shop, store credit may be issued at our sole discretion. No refunds will be provided under any circumstances.

Refused or Returned Packages

Packages that are refused or returned by the carrier for any reason not caused by our error may be eligible for a refund excluding all shipping costs, once the item has been received and inspected. Original shipping fees are non-refundable.

Additional Terms

We are not responsible for:

• Incorrect shipping information provided by the customer

• Delays caused by the carrier

• Packages marked as delivered by the carrier

By completing a purchase, the customer acknowledges and agrees to all policies stated above.

By completing checkout, the customer confirms they have read, understood, and agreed to all store policies.