Return Policy

Refund Policy

All products are custom-made to order. As a result, all sales are final and no refunds will be issued once an order has been placed. Customers are responsible for reviewing their order details carefully prior to checkout. No exceptions will be made.

Order Changes & Cancellations

Orders cannot be modified or canceled after submission. Once an order is placed, it immediately enters production. This policy is strictly enforced to ensure timely fulfillment.

Order Issues & Damage

Any issues with an order must be reported within 24 hours of confirmed delivery. Claims submitted after this timeframe will not be considered.

All claims must include clear photographic evidence showing the issue or damage. Failure to provide adequate photos may result in the claim being denied.

Claims are limited to actual damage, manufacturing defects, or an error made by our shop. Damage or defects will be reviewed and determined at the sole discretion of Whiskey & Wildflower Co. based on the photographic evidence provided. Normal variations in printing, colour, placement, sizing, or materials do not necessarily constitute damage or a defect.

Please note that change of mind, personal preference, incorrect size selection, fit, colour preference, or simply deciding that you do not like the item are not considered order issues or damage and are not eligible for a refund, replacement, or store credit.

Our products are made to order and/or customized, all sales are final. No refunds will be provided under any circumstance. If an error or legitimate issue is confirmed to be the responsibility of our shop, store credit or another appropriate resolution may be offered at our sole discretion.

Refused or Returned Packages

Packages that are refused or returned by the carrier for any reason not caused by our error may be eligible for a refund excluding all shipping costs, once the item has been received and inspected. Original shipping fees are non-refundable.

Additional Terms

We are not responsible for:

  • Incorrect shipping information provided by the customer

  • Delays caused by the carrier

  • Packages marked as delivered by the carrier

By completing a purchase, the customer acknowledges and agrees to all policies stated above.

By completing checkout, the customer confirms they have read, understood, and agreed to all store policies.