Shipping & Local Pick Up
Local Pickup
We are proudly based out of Richer, Manitoba, and local pickup is available directly from our location.
We also offer designated pickup days in Steinbach, Manitoba for your convenience.
From time to time, we may also offer designated pickup days in Winnipeg, Manitoba. These dates will be announced exclusively through our social media pages. Winnipeg pickup will only be available on the specific dates and times announced in the post and will not be available on other days.
Please watch our social media pages for upcoming pickup dates and locations.
Shipping & Delivery Policy
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We proudly offer shipping across Canada. Orders are shipped using Canada Post or Purolator, with the carrier selected based on your location and the shipping options available for your order.
Once your order has been shipped and accepted by the selected carrier, responsibility for the package and its delivery is assumed by the carrier. Whiskey & Wildflower Co. is not responsible for packages that are lost, stolen, delayed, or damaged while in transit.
All shipments include tracking and carrier-provided insurance, where applicable. Any claims relating to loss, theft, delays, or damage during transit must be submitted directly to the shipping carrier. We do not file or manage carrier claims on behalf of customers.
At this time, we ship within Canada only. U.S. shipping options may become available again at a later date. Any changes to our shipping availability will be announced through our website and/or social media.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before completing your order.
Once an order has been submitted, we are generally unable to make changes to the shipping address. If an address change is requested after an order has been placed, we cannot guarantee that the change can be made before the order ships.
Orders returned to us due to an incorrect or incomplete address, refused delivery, or unsuccessful delivery attempts are not eligible for reimbursement of the original shipping charges. Additional shipping fees may apply if the customer requests that the order be shipped again.
Shipping Fees
Shipping charges are non-refundable once an order has been shipped, except where a refund is required by applicable law or where the issue is determined to be the responsibility of Whiskey & Wildflower Co.
Shipping charges are not refundable due to circumstances outside our control, including:
- Carrier delays or service disruptions
- Failed or unsuccessful delivery attempts
- Incorrect or incomplete addresses provided by the customer
- Refused deliveries
- Packages returned to us by the carrier
Delivery Confirmation
Once a package has been marked โDeliveredโ by the shipping carrier, delivery is considered complete from our end.
Whiskey & Wildflower Co. is not responsible for packages that are lost, stolen, or misplaced after the carrier has confirmed delivery to the address provided at checkout.
If your tracking information shows that a package has been delivered but you have not received it, please contact the shipping carrier directly using the tracking information provided with your order. Any delivery disputes, including claims relating to theft or missing packages after delivery confirmation, must be addressed with the carrier.
Policy Acceptance
By completing a purchase through our website, customers acknowledge that they have reviewed and agreed to the shipping and delivery terms outlined above.
These terms are subject to applicable Canadian and provincial consumer protection legislation. Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be waived.